At Kute Kiddies, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied with your items, we offer a 7-day return and exchange policy. Please carefully review the following terms to ensure that your return or exchange is processed smoothly.

1. Return and Exchange Eligibility
Timeframe: Returns and exchanges are accepted within 7 days of the delivery date. Unfortunately, we are unable to process returns or exchanges for items after this period.
Condition: To be eligible for a return or exchange, the items must be unused, unwashed, and in the same condition as when you received them. The items must be in their original packaging, including tags and labels.
Proof of Purchase: You must provide proof of purchase, such as an order confirmation email or receipt, to initiate the return or exchange process.

2. Non-Returnable and Non-Exchangeable Items
The following items are not eligible for returns or exchanges:

Items marked as “Final Sale” or “Non-returnable” on the product page or at checkout.
Customized or personalized items.
Intimate wear or products for hygiene reasons (e.g., underwear, socks, swimwear) unless defective.

3. How to Return or Exchange an Item
To initiate a return or exchange, please follow these steps:

Contact Us: Email our customer service team at Kutekiddies628@gmail.com within 7 days of receiving your order. Please include the following details in your message:

Your order number

The item(s) you wish to return or exchange
The reason for the return or exchange
Whether you prefer a refund or exchange (if applicable)
Return Authorization: Our customer service team will review your request and send you a Return Authorization (RA) with instructions on how to proceed.

Package Your Items: Once you receive the RA, carefully package the item(s) to ensure they are not damaged during return shipping. Items must be in their original, unused condition with all tags, labels, and packaging intact.

Shipping the Return: You are responsible for the cost of return shipping unless the item is defective or incorrect. We recommend using a trackable shipping service to ensure your return reaches us. Shipping costs are non-refundable unless the return is due to a mistake on our part (e.g., wrong item sent, defective product).

Exchange or Refund:

Exchange: If you are exchanging the item for a different size, color, or style, please specify the replacement item when you contact us. Once we receive the returned item in satisfactory condition, we will ship the exchange at no additional charge.
Refund: Once your return is processed, we will issue a refund to your original payment method. Please note that the refund may take 5-10 business days to appear on your account, depending on your bank or payment provider.

4. Damaged, Defective, or Incorrect Items
If you received a damaged, defective, or incorrect item, please contact us immediately at Kutekiddies628@gmail.com. We will provide a prepaid return label for you to send the item back to us, and we will issue a full refund or send a replacement item at no additional cost.

Please provide clear photos of the damaged or incorrect item(s) when you contact us, as this will help us process your return or exchange more quickly.

5. Refund Processing
Refunds will be processed to the original payment method used at the time of purchase. Please allow 5-10 business days for the refund to reflect in your account, depending on your bank or payment provider.

6. International Returns
For international orders, the same return and exchange policy applies. However, customers are responsible for the cost of return shipping, including any customs duties or taxes incurred during the return process.

7. Exchanges for Sale Items
Exchanges for sale or discounted items are allowed within 7 days, provided the item is unused and in its original condition. However, please note that stock availability may vary, and we cannot guarantee that an exchange item will be in stock.

8. Contact Information
If you have any questions or need assistance with your return or exchange, please contact our customer service team at:

Email: Kutekiddies628@gmail.com